Job Description:
Provides technical direction and support to customers on operation and maintenance of company products. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region. Tasks And Responsibilities: -Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions -Assist customers with the design and interpretation of gene expression and genotyping experiments -Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers -Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications -Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists/Specialists -Log and manage customer issues using Illumina’s issue-tracking database All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Preferred Educational Background: Ph.D./ M.S or B.S. plus relevant lab experience in molecular biology, genetics, bioinformatics or related field Preferred Experiential Background: -Fluent business level French, both spoken and written -Previous relevant experience -Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures -Teaching experience desirable -Outstanding written and verbal communication and training skills a MUST -Experience working in any service role desired -Knowledge of Microsoft Excel and Outlook required -Must be very detail oriented
Additional Info:
At Illumina we are constantly looking for great people to join us, and we encourage you to please apply to this Evergreen position as it will add you to our TALENT POOL for prospective candidates for Illumina’s future roles. This is the first place our Recruiters and Hiring Teams will look when opening future positions. In addition, by applying you may be asked to be part of informational interviews. All about us: Headquartered in San Diego, California, Illumina (NASDAQ: ILMN), is a leading developer, manufacturer, and marketer of next-generation life science tools and integrated systems for large-scale analysis of genetic variation and biological function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With the innovative advances in our sequencing technologies, we are rapidly impacting the clinical market in areas such as reproductive health and oncology. The expanding Illumina oncology portfolio of next- generation sequencing NGS and microarray technologies is revolutionizing cancer genomics research. Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the globe. Illumina has experienced phenomenal growth from $10 million in revenues in 2002 to over $1.8 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of August 2014, the company had a $24 billion market capitalization. Potential candidates should register their interest using the reference 7585BR to Illumina’s career website: http://www.illumina.com/company/careers/search-jobs.html [Click Here to Access the Original Job Post]
Provides technical direction and support to customers on operation and maintenance of company products. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region. Tasks And Responsibilities: -Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions -Assist customers with the design and interpretation of gene expression and genotyping experiments -Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers -Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications -Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists/Specialists -Log and manage customer issues using Illumina’s issue-tracking database All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. Preferred Educational Background: Ph.D./ M.S or B.S. plus relevant lab experience in molecular biology, genetics, bioinformatics or related field Preferred Experiential Background: -Fluent business level French, both spoken and written -Previous relevant experience -Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures -Teaching experience desirable -Outstanding written and verbal communication and training skills a MUST -Experience working in any service role desired -Knowledge of Microsoft Excel and Outlook required -Must be very detail oriented
Requeriments :
Skills :
Additional Info:
At Illumina we are constantly looking for great people to join us, and we encourage you to please apply to this Evergreen position as it will add you to our TALENT POOL for prospective candidates for Illumina’s future roles. This is the first place our Recruiters and Hiring Teams will look when opening future positions. In addition, by applying you may be asked to be part of informational interviews. All about us: Headquartered in San Diego, California, Illumina (NASDAQ: ILMN), is a leading developer, manufacturer, and marketer of next-generation life science tools and integrated systems for large-scale analysis of genetic variation and biological function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With the innovative advances in our sequencing technologies, we are rapidly impacting the clinical market in areas such as reproductive health and oncology. The expanding Illumina oncology portfolio of next- generation sequencing NGS and microarray technologies is revolutionizing cancer genomics research. Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the globe. Illumina has experienced phenomenal growth from $10 million in revenues in 2002 to over $1.8 billion in 2014. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of August 2014, the company had a $24 billion market capitalization. Potential candidates should register their interest using the reference 7585BR to Illumina’s career website: http://www.illumina.com/company/careers/search-jobs.html [Click Here to Access the Original Job Post]