Job ID: 546546798
Job date: 2018-01-28
End Date:
Company : Dovetail Genomics Country : Role : Research Scientist
Job date: 2018-01-28
End Date:
Company : Dovetail Genomics Country : Role : Research Scientist
Job Description:
Dovetail is looking to expand our team and is in need of a Bioinformatics Application Scientist. The successful candidate will interface directly with customers, providing informatics support and training on Dovetail solutions and ensuring customers continue to view us as an organization with a first class customer experience. In addition, this individual will develop and continuously improve systems, technical content and processes both internally and in customer facing documentation and tools. This position is based in our home office, which is currently in Santa Cruz, CA. Role & Responsibilities:
Additional Info:
Dovetail Genomics is an early stage Santa Cruz-based start-up company developing cutting-edge genomics technologies for vastly improving genome assembly, uncovering critical structural variation information, and many other exciting applications in genomics. We are a diverse, talented, multi-disciplinary team innovating in the field of genomics, with the ultimate goal of leaving a lasting impact on the world by providing researchers and clinicians with tools for better informing biological understanding. [Click Here to Access the Original Job Post]
Dovetail is looking to expand our team and is in need of a Bioinformatics Application Scientist. The successful candidate will interface directly with customers, providing informatics support and training on Dovetail solutions and ensuring customers continue to view us as an organization with a first class customer experience. In addition, this individual will develop and continuously improve systems, technical content and processes both internally and in customer facing documentation and tools. This position is based in our home office, which is currently in Santa Cruz, CA. Role & Responsibilities:
- Consult with clients on experimental design and best practices via phone, email and occasional in person visits
- Log and manage customer issues in existing database and provide feedback for database and process improvements
- Manage customer concern escalation process, partner with internal team to provide timely resolution
- Maintain, update and ensure accuracy of internal and customer facing knowledge base
- Participate in development, editing and publishing of technical content for use by commercial team and clients
- Work with cross functional teams to maintain content of support pages on website
- Ensure distillation and sharing of customer feedback with commercial and company leadership to drive development and improvement pipeline, participate in Core teams for product development
- Author, edit and review technical documentation in conjunction with the Content Operations group.
- Contribute to developing and delivering training to customers and internal teams in alignment with commercial goals
- PhD or equivalent experience in Bioinformatics, Computer Science, Genetics or Molecular Biology
- Knowledge of NGS, Genome Assembly, Annotation, Structural Variation analysis preferred
- Experience with current sequence-alignment, variant calling and interpretation tools and concepts
- Linux command line familiarity, ideally with experience in a scripting language such as Python
- Clear vision of, and commitment to, providing outstanding customer service
- Excellent verbal and written communication required
- Experience in customer facing roles required, support experience preferred
- Historical use of Customer Satisfaction tracking tools, such as Desk.com (SFDC) preferred
- Willing to travel up to 15%
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Skills :
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Additional Info:
Dovetail Genomics is an early stage Santa Cruz-based start-up company developing cutting-edge genomics technologies for vastly improving genome assembly, uncovering critical structural variation information, and many other exciting applications in genomics. We are a diverse, talented, multi-disciplinary team innovating in the field of genomics, with the ultimate goal of leaving a lasting impact on the world by providing researchers and clinicians with tools for better informing biological understanding. [Click Here to Access the Original Job Post]