Job Description:
Position Summary Provides technical direction and support to customers on operation and maintenance of company products. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
Additional Info:
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]
Position Summary Provides technical direction and support to customers on operation and maintenance of company products. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.
All About You:
Tasks and Responsibilities:- Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions
- Assist customers with the design and interpretation of gene expression, genotyping and “Next-Generation” sequencing experiments
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Assist customers with the selection of SNPs for custom genotyping projects by utilizing public and private sources and proprietary software applications
- Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
- Log and manage customer issues using Illumina’s issue-tracking database
- Conduct web based product trainings and application seminars for Illumina customers
- Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, gene expression analysis, genotyping, and related procedures
- Teaching experience desirable
- Excellent analytical, problem solving and interpersonal skills required
- Outstanding written and verbal communication and training skills a MUST
- Experience working in any service role desired
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Additional Info:
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]