Job ID: IA6509626
Job date: 2018-05-04
End Date: 2018-07-03
Company : Integrated DNA Technologies Country : United States Role : Other
Job date: 2018-05-04
End Date: 2018-07-03
Company : Integrated DNA Technologies Country : United States Role : Other
Job Description:
The NGS Applications Specialist provides professional customer service and technical support to IDT customers regarding product design and end-use for Next Generation Sequencing. Responsibilities Essential Functions: * Communicates with and supports customers to provide pre- and post-sales technical support for a growing NGS product offering. *Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. *Answers all NGS-related customer inquiries received by phone, email and chat. *Documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database. * Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed. * Handles the intake and completion of custom design requests for Next Gen Sequencing panels. * Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction. * Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise. * Presents technical information in regularly scheduled department meetings. * Contributes regularly to the growing database of technical information and reviews this information. * Demonstrates behavior consistent with the Integrated DNA Technologies Core Values. * Performs other duties as assigned. Education: * Bachelor's degree in Molecular Biology, Biology, Bioinformatics or related science field required; M.S or Ph.D. preferred. * Strong understanding and experience NGS workflows and platforms preferred. * Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python and Galaxy experience preferred. Professional Experience: * Advanced theoretical knowledge of, and practical experience in PCR and Next Generation Sequencing sample preparation workflows and troubleshooting required. * Experience with NGS data analysis methods, approaches and troubleshooting required. Extensive understanding and experience in Next Generation Sequencing sample preparation workflows, and the Illumina, Ion Torrent, PacBio, etc. sequencing platforms preferred. * Experience with cloning methods, specifically TA cloning and others preferred. * Experience in a customer support or customer-facing role preferred. *Excellent computer skills that include Microsoft Office applications and proficiency in typing required. Other Job Qualifications: * Ability to analyze data, identify key issues, and solve problems using critical thinking skills. * Skill to critically review and accurately interpret data provided by the customer during the troubleshooting process.* Ability to comprehend, interpret, and convey relevant scientific information. * Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps. * Ability to effectively communicate, both orally and in writing, to customers and colleagues. * Ability to multitask and adjust priorities in a quick paced environment. * Ability to keep key personnel informed and up-to-date of imminent issues. * Ability to probe skillfully to get the facts when others are averse to providing detailed information. * Ability to work independently or collaboratively in a group. * Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure. * Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers. *Adaptability to accepting resp
Additional Info:
Integrated DNA TechnologiesID 2018-3799Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 14 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview Integrated DNA Technologies, Inc. (IDT) develops, manufactures, and markets nucleic acid products for the life sciences industry in the areas of academic research, biotechnology, agriculture, medical diagnostics, and pharmaceutical development. The company's primary business is the production of custom oligonucleotides for molecular biology applications. IDT has developed proprietary technologies for genomics applications such as next generation sequencing, CRISPR genome editing, qPCR, and RNA interference. Through its GMP services, IDT manufactures products used in diagnostic tests for many forms of cancer and most inherited and infectious diseases. The company serves its customers through direct sales in many countries and a network of international distributors. IDT has its manufacturing headquarters in Coralville, Iowa, USA, with additional manufacturing facilities in San Diego, California, USA; Leuven, Belgium; and Singapore. The company has offices in Skokie, Illinois, USA; Glasgow, United Kingdom; Munich, Germany; and Baulkham Hills, Australia. [Click Here to Access the Original Job Post]
The NGS Applications Specialist provides professional customer service and technical support to IDT customers regarding product design and end-use for Next Generation Sequencing. Responsibilities Essential Functions: * Communicates with and supports customers to provide pre- and post-sales technical support for a growing NGS product offering. *Troubleshoots product use and applications by using customer provided data and information, as well as IDT sales and manufacturing databases. *Answers all NGS-related customer inquiries received by phone, email and chat. *Documents all incoming and outgoing customer interactions in IDT's Customer Relationship Management (CRM) database. * Supports other IDT service departments and Sales through consultation or escalation of product questions, customer issues, and technical inquiries as needed. * Handles the intake and completion of custom design requests for Next Gen Sequencing panels. * Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction. * Uses available resources to formulate a timely and informed customer response; reaches out to appropriate resources as necessary if the customer concern falls outside range of expertise. * Presents technical information in regularly scheduled department meetings. * Contributes regularly to the growing database of technical information and reviews this information. * Demonstrates behavior consistent with the Integrated DNA Technologies Core Values. * Performs other duties as assigned. Education: * Bachelor's degree in Molecular Biology, Biology, Bioinformatics or related science field required; M.S or Ph.D. preferred. * Strong understanding and experience NGS workflows and platforms preferred. * Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python and Galaxy experience preferred. Professional Experience: * Advanced theoretical knowledge of, and practical experience in PCR and Next Generation Sequencing sample preparation workflows and troubleshooting required. * Experience with NGS data analysis methods, approaches and troubleshooting required. Extensive understanding and experience in Next Generation Sequencing sample preparation workflows, and the Illumina, Ion Torrent, PacBio, etc. sequencing platforms preferred. * Experience with cloning methods, specifically TA cloning and others preferred. * Experience in a customer support or customer-facing role preferred. *Excellent computer skills that include Microsoft Office applications and proficiency in typing required. Other Job Qualifications: * Ability to analyze data, identify key issues, and solve problems using critical thinking skills. * Skill to critically review and accurately interpret data provided by the customer during the troubleshooting process.* Ability to comprehend, interpret, and convey relevant scientific information. * Ability to search current scientific literature for potential relevant methods and techniques to acquire necessary information to fill technical gaps. * Ability to effectively communicate, both orally and in writing, to customers and colleagues. * Ability to multitask and adjust priorities in a quick paced environment. * Ability to keep key personnel informed and up-to-date of imminent issues. * Ability to probe skillfully to get the facts when others are averse to providing detailed information. * Ability to work independently or collaboratively in a group. * Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure. * Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers. *Adaptability to accepting resp
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Additional Info:
Integrated DNA TechnologiesID 2018-3799Job Locations US-IA-CoralvilleCategory Customer Service# of Openings 1Posted Date 14 hours agoShift/Schedule M-F 40 Hour Week (United States of America)Overview Integrated DNA Technologies, Inc. (IDT) develops, manufactures, and markets nucleic acid products for the life sciences industry in the areas of academic research, biotechnology, agriculture, medical diagnostics, and pharmaceutical development. The company's primary business is the production of custom oligonucleotides for molecular biology applications. IDT has developed proprietary technologies for genomics applications such as next generation sequencing, CRISPR genome editing, qPCR, and RNA interference. Through its GMP services, IDT manufactures products used in diagnostic tests for many forms of cancer and most inherited and infectious diseases. The company serves its customers through direct sales in many countries and a network of international distributors. IDT has its manufacturing headquarters in Coralville, Iowa, USA, with additional manufacturing facilities in San Diego, California, USA; Leuven, Belgium; and Singapore. The company has offices in Skokie, Illinois, USA; Glasgow, United Kingdom; Munich, Germany; and Baulkham Hills, Australia. [Click Here to Access the Original Job Post]