Job ID: 4964
Job date: 2015-12-09
End Date:
Company : Academic & Corp Country : Role : Research Scientist
Job date: 2015-12-09
End Date:
Company : Academic & Corp Country : Role : Research Scientist
Job Description:
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of maximizing customer satisfaction? Eager to act as a trusted advisor to the customer; ensuring the customer adopts, uses, and gains maximum value from our solutions? Do you have a life science background? Are you analytical and have a strong business sense? Our Customer Consultant (CC) position for our Life Sciences Products could be your next challenge!
Through a carefully planned implementation and on boarding process the CC will ensure that the fully realizes the return on their investment of Elsevier content tools. Continual engagement with the customer will ensure the solutions contiunue to meet the needs of the client, thereby ensuring high levels of customer satisfaction and maximizing revenue for Elsevier.
Working Together
In order to be successful, the Customer Consultant will have a deep understaning of users research workflow. You will be an integral part of the sales team, working closely with sales, global customer service teams, marketing and product teams. You will report to the Director of North American Sales. This position will be home office based in any of the following states: New York, Pennsylvania, Ohio, Delaware, or Maryland.
Your Team
You will become part of the Research Solutions Sales Team, a group of enthusiastic professionals responsible for calling on Pharma, Biotech, Medical Device, Chemical, Oil & Gas, and academic accounts in the territory. You will focus on providing information and research solutions for a variety of research projects at client accounts. You will support the following products:
Reaxys, Reaxys Medicinal Chemistry, Quosa, Embase, Pharmapendium, and Pathway Studio
. You will be expected to travel approximately 25-30 percent within the Mid Atlantic region.
Your responsibilities
You are responsible for customer satisfaction and for ensuring value and use of the Elsevier research solutions portfolio for life sciences and for renewal revenue growth and maximizing customer retention.
Drive successful implementation and adoption of the solution portfolio in your territory.
Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research outcomes.
Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.
On-going monitoring of customer to ensure increasing value and minimize attrition risk.
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets.
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan.
Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes.
Help to improve product and solutions by giving feedback and getting involved in the product development process.
Qualifications
What you hope you can bring
An advanced degree in chemistry, biology, biochemistry, or bioinformatics
Experience working within a research or pharmaceutical environment is helpful
Expertise to program manage complex matrix of internal and external stakeholders is helpful
Experience using complex enterprise software tool would be desirable.
Background in customer engagement and driving customer adoption
Experienced in working in an international matrix organisation is helpful
Strong communication (verbal including on-line delivery and written) and presentation skills
A passion for customer engagement, drive; enthusiasm and energy is a must!
What we offer
We are the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.
Competitive base salary
Generous Commission and bonus plan based on performance
Excellent medical, dental and 401K benefits
All expenses and travel fully paid
Excellent hands-on training program and a team to support you
Numerous online resources to assist with self development and career progession
Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1-877-734-1938.
Additional Info:
[Click Here to Access the Original Job Post]
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of maximizing customer satisfaction? Eager to act as a trusted advisor to the customer; ensuring the customer adopts, uses, and gains maximum value from our solutions? Do you have a life science background? Are you analytical and have a strong business sense? Our Customer Consultant (CC) position for our Life Sciences Products could be your next challenge!
Through a carefully planned implementation and on boarding process the CC will ensure that the fully realizes the return on their investment of Elsevier content tools. Continual engagement with the customer will ensure the solutions contiunue to meet the needs of the client, thereby ensuring high levels of customer satisfaction and maximizing revenue for Elsevier.
Working Together
In order to be successful, the Customer Consultant will have a deep understaning of users research workflow. You will be an integral part of the sales team, working closely with sales, global customer service teams, marketing and product teams. You will report to the Director of North American Sales. This position will be home office based in any of the following states: New York, Pennsylvania, Ohio, Delaware, or Maryland.
Your Team
You will become part of the Research Solutions Sales Team, a group of enthusiastic professionals responsible for calling on Pharma, Biotech, Medical Device, Chemical, Oil & Gas, and academic accounts in the territory. You will focus on providing information and research solutions for a variety of research projects at client accounts. You will support the following products:
Reaxys, Reaxys Medicinal Chemistry, Quosa, Embase, Pharmapendium, and Pathway Studio
. You will be expected to travel approximately 25-30 percent within the Mid Atlantic region.
Your responsibilities
You are responsible for customer satisfaction and for ensuring value and use of the Elsevier research solutions portfolio for life sciences and for renewal revenue growth and maximizing customer retention.
Drive successful implementation and adoption of the solution portfolio in your territory.
Act as a trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research outcomes.
Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.
On-going monitoring of customer to ensure increasing value and minimize attrition risk.
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets.
Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan.
Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes.
Help to improve product and solutions by giving feedback and getting involved in the product development process.
Qualifications
What you hope you can bring
An advanced degree in chemistry, biology, biochemistry, or bioinformatics
Experience working within a research or pharmaceutical environment is helpful
Expertise to program manage complex matrix of internal and external stakeholders is helpful
Experience using complex enterprise software tool would be desirable.
Background in customer engagement and driving customer adoption
Experienced in working in an international matrix organisation is helpful
Strong communication (verbal including on-line delivery and written) and presentation skills
A passion for customer engagement, drive; enthusiasm and energy is a must!
What we offer
We are the leading provider of scientific, technical and medical information and tools in the world that help our customers improve scientific and healthcare outcomes. We welcome you to a truly global, dynamic and challenging environment offering great opportunities to develop yourself.
Competitive base salary
Generous Commission and bonus plan based on performance
Excellent medical, dental and 401K benefits
All expenses and travel fully paid
Excellent hands-on training program and a team to support you
Numerous online resources to assist with self development and career progession
Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1-877-734-1938.
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Additional Info:
[Click Here to Access the Original Job Post]