Job Description:
Bionano Genomics is looking for a dedicated Bioinformatics Support Specialist responsible for support of Bionano Genomics customers. The Bioinformatics Support Specialist serves as first line of customer contact on data analysis and bioinformatics related inquiries and problems. Our revolutionary genome mapping platform, Irys, empowers researchers to gain a more complete picture of genome biology, including structural variation that current technologies fail to detect. This is a unique opportunity to join a rapidly growing genomics technology company. Primary Duties and Responsibilities: • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers. • Handle problem recognition, resolution, and follow up for routine problems. • Provide technical guidance regarding the choice and use of the appropriate Bionano Genomics product to existing and prospective customers. • Triage and dispatch issues requiring field team’s support to the Field Service Engineers and Field Applications Scientists. • Review and edit technical documentation and training materials for internal and external customers. • Accurate and timely documentation of customer feedback using Bionano Genomic’s complaint tracking system.
Additional Info:
Based in San Diego, CA, Bionano Genomics® is a commercial company that has delivered an altogether better way of gaining a fully informed understanding of genomes. With our revolutionary new genome mapping platforms, the Irys® System and Saphyr™ System, researchers can conduct unique studies to gain a complete picture of genome biology, including structural variations that current tools fail to detect. Bionano provides researchers and clinicians with the most comprehensive, organized and actionable picture of a genome with unprecedented insights into how the individual components of genomes are ordered, arranged, and interact with each other. This position is a unique ground floor opportunity to join a rapidly growing genomics technology company. Bionano Genomics is an equal opportunity employer. We offer a positive, diverse and exciting work environment with competitive salary and benefits and the potential for career growth. To apply for this position please email your cover letter, resume, and salary requirements to hr@bionanogenomics.com and reference job code SM055.[Click Here to Access the Original Job Post]
Bionano Genomics is looking for a dedicated Bioinformatics Support Specialist responsible for support of Bionano Genomics customers. The Bioinformatics Support Specialist serves as first line of customer contact on data analysis and bioinformatics related inquiries and problems. Our revolutionary genome mapping platform, Irys, empowers researchers to gain a more complete picture of genome biology, including structural variation that current technologies fail to detect. This is a unique opportunity to join a rapidly growing genomics technology company. Primary Duties and Responsibilities: • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers. • Handle problem recognition, resolution, and follow up for routine problems. • Provide technical guidance regarding the choice and use of the appropriate Bionano Genomics product to existing and prospective customers. • Triage and dispatch issues requiring field team’s support to the Field Service Engineers and Field Applications Scientists. • Review and edit technical documentation and training materials for internal and external customers. • Accurate and timely documentation of customer feedback using Bionano Genomic’s complaint tracking system.
Requirements
Required: • Advanced degree (MS or PhD) with relevant experience in Biochemistry, Molecular Biology, Genetics, Bioinformatics or related field. • Excellent analytical, problem solving and interpersonal skills required. • Outstanding written and verbal communication and training skills. • Customer-focused and team-player mindset . • Willing to travel up to 10% Advantageous: • Practical experience and/or in-depth knowledge of sequencing and genomics methods required. • Customer support experience in related field Physical Demands and Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee may occasionally be required to stand and/or move about the office. Specific vision abilities may be required by this job including close vision and ability to adjust focus. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time. The successful candidate will join a fast growing, innovative team that is developing cutting edge technologies in a fast paced, collaborative environment. They will contribute significantly to developing novel tools for genomic analysis as part of an interdisciplinary team that places emphasis on extraordinary achievement.Requeriments :
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Additional Info:
Based in San Diego, CA, Bionano Genomics® is a commercial company that has delivered an altogether better way of gaining a fully informed understanding of genomes. With our revolutionary new genome mapping platforms, the Irys® System and Saphyr™ System, researchers can conduct unique studies to gain a complete picture of genome biology, including structural variations that current tools fail to detect. Bionano provides researchers and clinicians with the most comprehensive, organized and actionable picture of a genome with unprecedented insights into how the individual components of genomes are ordered, arranged, and interact with each other. This position is a unique ground floor opportunity to join a rapidly growing genomics technology company. Bionano Genomics is an equal opportunity employer. We offer a positive, diverse and exciting work environment with competitive salary and benefits and the potential for career growth. To apply for this position please email your cover letter, resume, and salary requirements to hr@bionanogenomics.com and reference job code SM055.[Click Here to Access the Original Job Post]