Job Description:
Providing technical direction and support to customers primarily on software & bioinformatics applications. As a product expert you’ll provide support to customers and colleagues on Illumina's software tools and analysis applications with a focus on BaseSpace Sequence Hub and other Bioinformatics’ applications suite. You’ll also be able to utilise any European language skills (particularly if you have Italian, Spanish, French or German) supporting primarily a designated region of Europe. Like you, we know the importance of your role and offer you a collaborative and supportive environment in which you are encouraged to continually develop your skills and knowledge. Illumina’s mission is to improve human health by unlocking the power of the genome - If that inspires you, let’s talk. You’ll join a culture fuelled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
Additional Info:
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]
Providing technical direction and support to customers primarily on software & bioinformatics applications. As a product expert you’ll provide support to customers and colleagues on Illumina's software tools and analysis applications with a focus on BaseSpace Sequence Hub and other Bioinformatics’ applications suite. You’ll also be able to utilise any European language skills (particularly if you have Italian, Spanish, French or German) supporting primarily a designated region of Europe. Like you, we know the importance of your role and offer you a collaborative and supportive environment in which you are encouraged to continually develop your skills and knowledge. Illumina’s mission is to improve human health by unlocking the power of the genome - If that inspires you, let’s talk. You’ll join a culture fuelled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.
Responsibilities Will Include
All about the role: -Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical questions -Troubleshoot independently a variety of issues related to pipeline software system performance -Collaborate with colleagues to ensure efficient and timely support for our customers -Assist customers with and provide analysis of customer data -Develop and maintain positive relationships with customers -Assist customers with the design and interpretation of gene expression and genotyping experiments -Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers -Triage and dispatch issues requiring field support to Field Service Engineers and Field Applications Scientists/Specialists -Log and manage customer issues using Illumina’s issue-tracking database -Working closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-upAll About You
Preferred Educational and Experience Background: -Ph.D./ M.S or B.S. plus previous relevant lab experience in molecular biology, genetics, software & bioinformatics or related field -European language skills (Italian, Spanish, French or German preferred) -Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures with a strong flavour of Software & Bioinformatics usage -Teaching experience desirable -Excellent analytical, problem-solving and interpersonal skills required -Outstanding written and verbal communication and training skills a MUST -Experience working in any service role desired -Good working knowledge of Microsoft Excel and Outlook required -Must be very detail oriented It would be brilliant (but not necessary) if you also have: -Biotech experience preferred with previous experience in a direct external customer support role -Excellent understanding of software & bioinformatics/genetics, sequence alignment algorithms or related disciplines -Experience with scripting languages (e.g. Perl, PHP), preferably in a Unix/Linux environment -Experience with common software toolkits a plus -Basic experience in software installation on Unix -Demonstrated written and verbal communication and training skillsRequeriments :
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Additional Info:
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]