Job Description:
We are seeking candidates in multiple locations to serve as a primary technical field contact for 10X Genomics’ customers. The Field Bioinformatics Scientist is responsible for new installations, customer trainings, troubleshooting support and for providing general Next-Gen Sequencing support to 10X customers. This individual will need experience performing quality control review and troubleshooting of Next-Gen Sequencing data sets.
Key Responsibilities
- Coordinate customer bioinformatics training and installation as needed.
- Troubleshoot issues related to user's data analysis and software.
- Manage escalation of technical issues that cannot be dealt with by other personnel. Interpret customer needs and identify if the responsibility for a problem resolution falls to sales personnel or other company personnel.
- Develop and maintain positive relationships with customers in assigned territory.
- Help to maintain and increase product usage, and support key account and strategic sales efforts through technical presentations and demonstrations.
- Assist sales or marketing on new strategic sales initiatives requiring both technical depth and market knowledge.
- Provide strategic and competitive feedback to Marketing and product development teams.
- Mentor and train other members of the applications team.
Desired Skills and Background
- Prior field experience supporting customers in a highly technical field required. 5-8 years biotech experience preferred.
- Recognized deep technical expert in Next-Gen Sequencing and bioinformatics.
- Critical-thinking skills and experience in managing/interpreting and troubleshooting large Next-Gen Sequencing datasets.
- Understanding and usage of Next-Gen data analysis tool packages.
- Independently works on highly complex problems requiring analysis of multiple variables.
- Uses independent judgment in developing methods, techniques or evaluation criteria for obtaining results.
- Demonstrated written and verbal communication and training skills.
- Demonstrated understanding of commonly-used analysis software applications for Next-Gen Sequencing.
- Clear vision of and commitment to providing outstanding customer service.
- Must be willing to travel up to 80%.
- BA/BS/MS in Chemistry, Biochemistry, Molecular Biology or Genetics.
Additional Info:
[Click Here to Access the Original Job Post]
We are seeking candidates in multiple locations to serve as a primary technical field contact for 10X Genomics’ customers. The Field Bioinformatics Scientist is responsible for new installations, customer trainings, troubleshooting support and for providing general Next-Gen Sequencing support to 10X customers. This individual will need experience performing quality control review and troubleshooting of Next-Gen Sequencing data sets.
Key Responsibilities
- Coordinate customer bioinformatics training and installation as needed.
- Troubleshoot issues related to user's data analysis and software.
- Manage escalation of technical issues that cannot be dealt with by other personnel. Interpret customer needs and identify if the responsibility for a problem resolution falls to sales personnel or other company personnel.
- Develop and maintain positive relationships with customers in assigned territory.
- Help to maintain and increase product usage, and support key account and strategic sales efforts through technical presentations and demonstrations.
- Assist sales or marketing on new strategic sales initiatives requiring both technical depth and market knowledge.
- Provide strategic and competitive feedback to Marketing and product development teams.
- Mentor and train other members of the applications team.
Desired Skills and Background
- Prior field experience supporting customers in a highly technical field required. 5-8 years biotech experience preferred.
- Recognized deep technical expert in Next-Gen Sequencing and bioinformatics.
- Critical-thinking skills and experience in managing/interpreting and troubleshooting large Next-Gen Sequencing datasets.
- Understanding and usage of Next-Gen data analysis tool packages.
- Independently works on highly complex problems requiring analysis of multiple variables.
- Uses independent judgment in developing methods, techniques or evaluation criteria for obtaining results.
- Demonstrated written and verbal communication and training skills.
- Demonstrated understanding of commonly-used analysis software applications for Next-Gen Sequencing.
- Clear vision of and commitment to providing outstanding customer service.
- Must be willing to travel up to 80%.
- BA/BS/MS in Chemistry, Biochemistry, Molecular Biology or Genetics.
Skills :
Areas :
Additional Info:
[Click Here to Access the Original Job Post]