Job Description:
As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development. All About You Responsibilities: • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers. • Handle problem recognition, research, resolution, and follow up for routine and complex problems. • Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers. • Develop, write, and edit technical documentation and training materials for internal and external customers. • Participate in core product sustaining and development teams. • Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists. • Log and manage customer feedback using Illumina''s case tracking database. Education: • Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field. Requirements: • Customer support experience highly desirable. • Practical Sequencing experience desirable. • Excellent analytical, problem solving and interpersonal skills required. • Outstanding written and verbal communication and training skills a MUST. • Willing to travel up to 10%.
Additional Info:
All About Us: Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. We are deeply passionate about what we do, because we know that our work has the power to improve lives. We’re an established company with a track record of phenomenal growth. Our revenue grew from $10 million in 2002 to approximately $2.2 billion in 2015. Our growth isn’t just revenue, we’ve been hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its World’s Smartest Companies list three years running, including #1 in 2014. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you – imagine the possibilities. Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]
As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development. All About You Responsibilities: • Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers. • Handle problem recognition, research, resolution, and follow up for routine and complex problems. • Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers. • Develop, write, and edit technical documentation and training materials for internal and external customers. • Participate in core product sustaining and development teams. • Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists. • Log and manage customer feedback using Illumina''s case tracking database. Education: • Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field. Requirements: • Customer support experience highly desirable. • Practical Sequencing experience desirable. • Excellent analytical, problem solving and interpersonal skills required. • Outstanding written and verbal communication and training skills a MUST. • Willing to travel up to 10%.
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Additional Info:
All About Us: Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. We are deeply passionate about what we do, because we know that our work has the power to improve lives. We’re an established company with a track record of phenomenal growth. Our revenue grew from $10 million in 2002 to approximately $2.2 billion in 2015. Our growth isn’t just revenue, we’ve been hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its World’s Smartest Companies list three years running, including #1 in 2014. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you – imagine the possibilities. Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. [Click Here to Access the Original Job Post]