Job Description:
The Technical Support Representative operates from established policies and procedures with moderate supervision. Day-to-day work involves analyzing and resolving complex technical issues identified through calls made to the Call Center by customers or field-based employees. Manages call tickets through company database, maintaining quality and professional delivery of answers provided to customers. Duties and Responsibilities include but are not limited to the following:
Additional Info:
About ScImage Inc In a business segment rife with vendor consolidation, ScImage remains an independent bastion of imagination and ingenuity, proudly embracing and delivering new technologies to the healthcare imaging community.[Click Here to Access the Original Job Post]
The Technical Support Representative operates from established policies and procedures with moderate supervision. Day-to-day work involves analyzing and resolving complex technical issues identified through calls made to the Call Center by customers or field-based employees. Manages call tickets through company database, maintaining quality and professional delivery of answers provided to customers. Duties and Responsibilities include but are not limited to the following:
- Responsible to Project Management for assigned Implementation related tasks.
- Ensures that responses to customer inquiries provide value
- Maintains professional demeanor during all interactions with customers
- Works effectively and efficiently to resolve customer issues or escalate to 2nd tier technical support
- Provides suggestions for improvement of departmental processes
- Actively improves technical skills
- Maintains appropriate databases and history files
- Dispatches calls to field service organization
- Participates in the analysis of product performance issues
- Quality and professional delivery of answers provided to customers
- Efficiency and effectiveness in handling individual customer inquires
- Adherence to company policies and procedures
- Degree of proficiency in utilizing the dispatch application software
- Level of customer satisfaction generated from individual interactions
- Degree of observed behavior contributing to the improvement of team performance
- Accuracy of data entered into support center applications and files
- Effectiveness of efforts to analyze and resolve complex technical issues
- Effectiveness at expediting urgent customer issues
- Clarity of communication, written and oral
Minimum Qualifications:
Skills:- Outstanding verbal and written communications skills
- Professional attitude and team player
- Excellent organizational and customer service skills
- Windows-based PCs and Server expertise
- Basic Networking troubleshooting skills
- Proficient with Microsoft Office
- Data base experience, especially MS Access
- MS SQL Server experience a plus
- Ability to multi-task
- Must keep extensive written records of all customer interactions
- Pleasant personality and friendly phone voice a must
Requeriments :
Skills :
Areas :
Additional Info:
About ScImage Inc In a business segment rife with vendor consolidation, ScImage remains an independent bastion of imagination and ingenuity, proudly embracing and delivering new technologies to the healthcare imaging community.[Click Here to Access the Original Job Post]