Job ID: 2017-12658
Job date: 2017-02-27
End Date:
Company : CSRA Country : Role : Research Scientist | Technician
Job date: 2017-02-27
End Date:
Company : CSRA Country : Role : Research Scientist | Technician
Job Description:
We are seeking a Scientific Computing Technical Support / Bioinformatics Scientist to serve as the initial point of contact providing user, application, and system support services for a complex and growing scientific computing (SciComp) operations unit.The SciComp environment provides shared bioinformatics and high-performance computing (HPC) services across the three National Centers supported by the Centers for Infectious Disease and Prevention (CDC), Office of Infectious Diseases (OID). These services are recognized as the CDC High Performance Computing Center of Excellence. In this role, you will triage help desk requests and provide one on one consultation on scientific computing resources and services. Support and consultation may include researching scientific computing problems and questions and responding with answers or interventions. You will also be responsible for tracking requests and analyzing request data for trends and common system problems.The ideal candidate will have broad understanding of bioinformatics tools and high-performance computing systems; and must have strong interpersonal and communication skills. Position is for full time employment with our organization and will be based at our client's office at 1500 Clifton Rd in Atlanta, GA. Flexible schedule around Monday - Friday core business hours. Responsibilities: -Provide technical assistance and support for incoming queries and issues related to scientific computer systems, software, and hardware. -Liaise between business and technical users;act as a front-line interface between operational resources and the user community. -Respond to email messages for customers seeking help. -Ask questions to determine nature of problem. -Follow up with customers to ensure issue has been resolved. -Distribute tickets to engineers and technicians; Triage and prioritize technical support issues. -Respond to queries either in person, in email, or over the phone. -Support other Systems Administrators with Linux performing functions like password resets, creating user accounts, triage routine tier 1 systems administration functions; and pass issues to other systems administrators. -Maintain daily, weekly, and monthly metrics of help desk system usage; generate reports. -Update general knowledge bases on issues -Assist with defining and documenting business requirements -Assist with developing written requirement documents as required by projects -Assist with developing comprehensive training plan and schedule -Review and disseminate communications materials as required by contract -Organize and manage training, operations, and user documentation within content management system. -Scripting experience is a plus in order to work with CDC Scientists to troubleshoot a bioinformatics script or analysis. Qualifications: Required: -Bachelors degree and 1+ year experience with customer service, help desk, bioinformatics or high performance computing support experience (or equivalent combination of education and experience; Masters degree will also be considered. Training in a related field such as Bioinformatics, Computational Biology, Biology, Chemistry or Information Technology would be a plus) -General knowledge of computer usage and skills to include MS Office, Internet, email, etc. -Working knowledge of Linux or Unix is required. Desired: -Excellent written and verbal communication skills. -Scripting experience is a plus such as Bash, Python or Perl -Ability to think quickly and respond appropriately. -Professionally oriented -Experience with bioinformatics applications and concepts preferred -Experience with course ware development preferred -Ability to author training manuals preferred -Comfort in interacting one-on-one and in group settings with users. -General experience in troubleshooting technology -Experience working in a help desk environment
Additional Info:
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We are seeking a Scientific Computing Technical Support / Bioinformatics Scientist to serve as the initial point of contact providing user, application, and system support services for a complex and growing scientific computing (SciComp) operations unit.The SciComp environment provides shared bioinformatics and high-performance computing (HPC) services across the three National Centers supported by the Centers for Infectious Disease and Prevention (CDC), Office of Infectious Diseases (OID). These services are recognized as the CDC High Performance Computing Center of Excellence. In this role, you will triage help desk requests and provide one on one consultation on scientific computing resources and services. Support and consultation may include researching scientific computing problems and questions and responding with answers or interventions. You will also be responsible for tracking requests and analyzing request data for trends and common system problems.The ideal candidate will have broad understanding of bioinformatics tools and high-performance computing systems; and must have strong interpersonal and communication skills. Position is for full time employment with our organization and will be based at our client's office at 1500 Clifton Rd in Atlanta, GA. Flexible schedule around Monday - Friday core business hours. Responsibilities: -Provide technical assistance and support for incoming queries and issues related to scientific computer systems, software, and hardware. -Liaise between business and technical users;act as a front-line interface between operational resources and the user community. -Respond to email messages for customers seeking help. -Ask questions to determine nature of problem. -Follow up with customers to ensure issue has been resolved. -Distribute tickets to engineers and technicians; Triage and prioritize technical support issues. -Respond to queries either in person, in email, or over the phone. -Support other Systems Administrators with Linux performing functions like password resets, creating user accounts, triage routine tier 1 systems administration functions; and pass issues to other systems administrators. -Maintain daily, weekly, and monthly metrics of help desk system usage; generate reports. -Update general knowledge bases on issues -Assist with defining and documenting business requirements -Assist with developing written requirement documents as required by projects -Assist with developing comprehensive training plan and schedule -Review and disseminate communications materials as required by contract -Organize and manage training, operations, and user documentation within content management system. -Scripting experience is a plus in order to work with CDC Scientists to troubleshoot a bioinformatics script or analysis. Qualifications: Required: -Bachelors degree and 1+ year experience with customer service, help desk, bioinformatics or high performance computing support experience (or equivalent combination of education and experience; Masters degree will also be considered. Training in a related field such as Bioinformatics, Computational Biology, Biology, Chemistry or Information Technology would be a plus) -General knowledge of computer usage and skills to include MS Office, Internet, email, etc. -Working knowledge of Linux or Unix is required. Desired: -Excellent written and verbal communication skills. -Scripting experience is a plus such as Bash, Python or Perl -Ability to think quickly and respond appropriately. -Professionally oriented -Experience with bioinformatics applications and concepts preferred -Experience with course ware development preferred -Ability to author training manuals preferred -Comfort in interacting one-on-one and in group settings with users. -General experience in troubleshooting technology -Experience working in a help desk environment
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Additional Info:
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