Field Applications Scientist 2

Job Description:
Serve as a primary technical field contact for Illumina customers, responsible for all new installations, customer trainings, and providing data analysis, logistical, and troubleshooting support in their territory with the primary goals are to ensure maximum utilization of Illumina systems to drive revenues and sustain customer retention.

All About You

Responsibilities:

• Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
• Developing and maintaining positive relationships with customers in assigned territory.
• Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
• Providing strategic and competitive customer feedback to Marketing and product development teams.
• Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Requirements:

• Minimum 2 years of biotech experience preferred.
• Prior field experience supporting customers using sequencing or array technologies preferred
• Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
• Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
• Outstanding problem solving and interpersonal skills
• Demonstrated written and verbal communication as well as training skills
• Clear vision of and commitment to providing outstanding customer service

Education:

MS in Genetics, Molecular Biology or Bioinformatics preferred.

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Requeriments :

• M.Sc. or higher Degree in Bioinformatics
• Master’s Degree in Genetics

Skills :

• Next Generation Sequencing
• Software Design

Areas :

• Bioinformatics

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Additional Info:
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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